This changelog lists all features and bug fixes as they are updated (PST).
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[ v4.0 ] SeamlessDesk Subdomains & More. |
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[ v3.1.2 ] New Release - Enhanced Asset Import, Custom Reports with Custom Fields, Bug Fixes, and More. |
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[ v3.1 ] New Release – Brand New Dashboard & Reporting Module |
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[ v3.0 ] New Release — Incident Management, Problem Management, & Release Management Now Available! |
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[ v2.0.12 ] New Release — Active Directory integration, and more. |
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Added the ability to customize the prefix of the asset number, you can find this setting when viewing all assets in the top-right dropdown menu. | |
Added a new Trigger for Automation Rules "Ticket is assigned to additional agents". This will allow you to specify actions when you add another agent to a ticket. | |
Added a new Action in Automation Rules called "Last Additional agent assigned". With this action, only the last agent assigned to a ticket will receive the notification. | |
Fixed a bug where additional agents would sometimes not be sent an email coming from an Automation Rule |
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Fixed an issue when you deleted a To-Do within a ticket it would not remove the To-Do from the screen. | |
Changed "Web Portal Settings" to "Self-Service Portal Settings" in SeamlessDesk settings | |
Holiday Scheduling - auto-response emails to ticket requestors when tickets are created on company holidays | |
Added the ability to search for settings in the search field at the top of every page. | |
Fixed an issue where table columns were not sorting correctly |
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Fixed an issue where some companies when replying to a ticket for the first time from the quick reply window would cause the automation rule when set to send an email to the requester would not fire properly. | |
Added the ability to turn notifications ON and OFF for a User Workflow when it had already been assigned to a user | |
Fixed an issue when marking user workflow tasks and complete or not complete would cause the tasks to duplicate. | |
Fixed an issue where automation rule conditions "Days since update" and "Hours since update" would not fire correctly. | |
Added a new Action in Automation Rules that allows you to assign additional agents to a ticket. | |
Added the ability to create a ticket from a task in a project. |
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When creating a filter when viewing tickets the search results will be saved until you clear the filter. This comes in handy when you navigate away from viewing tickets and come back. | |
Agents can click on a button when viewing a user's profile and directly create a ticket for that user. | |
Added new Automation Rule condition "Ticket Department Category". This will allow you to perform certain actions when a particular department category is chosen from a regular user when submitting a new ticket from the web portal. | |
Added new Automation Rule trigger "SLA Management" This will allow you to add new conditions when adding or editing an Automation Rule. Added "SLA response expiration" and "SLA resolve expiration" conditions. | |
Added the ability to remove profile images and company logo's | |
Added the ability to search for Assets, Tickets, or Users easily at the top of any page on SeamlessDesk |
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Ticket Rules has been changed to Automation Rules. | |
We have revamped our Customer Feedback Surveys and added the ability to associate feedback questions with your surveys to help you gather more information from your users. We have also revamped the Customer Experience Reports to reflect that data when the users respond to those questions. | |
Fixed an issue where some agents when creating a new ticket not assigned to a department they are assigned too was producing a 404 error when clicking a link to the ticket in an email response. | |
Added the ability to choose a custom color when changing you web portal theme settings. |
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Added the ability to change your Knowledge Base Background color when customizing your color settings. By default, if you do not specify a color it will assume your web portal background color. | |
Holding down CTRL while checking a checkbox when viewing the ticket summary page will check all tickets. | |
In addition to being able to view a history of outgoing emails, you can now view incoming emails as well and the correlating status of the email to help give you a better overview of what is happening with your queue. You can see this history in your SMTP settings. | |
Fixed an issue where some emails that were coming in as Plaintext where not being processed and were removed. |
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Added the ability to view a user's assets when browsing users in settings. | |
In an effort to prevent message loops which can be caused by a user's email auto-responder such as vacation responses, we are not accepting emails from auto-responders. This will stop the loop | |
Fixed an issue where some users were not able to upload their profile image. | |
Fixed an issue with the Tickets per day report where when selecting a date range the page would timeout. | |
Added the ability to add followers (CC: BCC:) to an existing ticket. Click here to learn more |
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Added the ability to disable your company logo and company name from the header of all out-going emails. This helps reduce the height of the header in the email. You can make this change in your branding settings. | |
Added the ability to create custom input fields for user profiles more info | |
Added User Communication where you can send emails to different groups of people in your organization. | |
Fixed an issue when a user was trying to login with multiple accounts, it was not redirecting to the proper account. | |
Added recent login activity to the bottom of the tickets summary page to better view security risks with your account. | |
Added the ability for users to create their own email signature for outgoing emails. | |
Removed Ticket-based Signatures in favor of User-based signatures. | |
Added the ability to add a photo of an asset through the mobile app |
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Added the ability for organizations to restrict email-based tickets from approved registered domains. You can find this in Settings > User Registration | |
Fixed an issue where when creating an auto approve-domain in user registration some users could add a blank domain. |
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Added under Ticket Rule Actions when choosing to send an email to a user you can now choose to send to the requester and/or agent of any linked tickets. |
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Added the ability to search tickets by either a single date or a range of dates in the ticket filter. | |
Fixed an intermittent issue when trying to pick a canned reply it would not populate in the comment box. | |
When viewing assets we increased the default view from showing 10 assets to 20 on screen. | |
Fixed a bug when using the filter when viewing tickets and adding more than 2 spaces in your search would yield no results. | |
Added the ability for organizations to be able to create and edit custom ticket priorities for your ticket classifications. | |
Removed the ability for new customers to create IMAP accounts since this feature will be deprecated. | |
Added the ability for users to be able to create their own custom support emails. You can assign these new support emails to departments for auto-assignment. We will be removing IMAP in the near future. read more | |
Improved performance of viewing assets and increasing the speed of filtered results. |
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Added tutorial tips on many pages that can guide new and existing users through some of the important parts of SeamlessDesk. You can turn this feature on under your profile and click on the link "Tutorial". | |
When viewing a ticket's details and the ticket has been solved you can now see who solved the ticket and at what time. | |
Made some minor UI changes to the Dashboard. | |
Fixed an issue where some browser and SMS push notifications were scrambling some of the text. | |
Added more functionality when viewing a user's ticket when clicking on the user's ticket link under their profile image when viewing the details of a particular ticket. | |
Made some cosmetic changes to different aspects of the whole site. |
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Added the ability to send files securely with tickets where users need to use a password to download those files. Check here for more info | |
Added the ability to create your own custom ticket types (ie. Question, Problem, Task). | |
Fixed an issue when an agent would assign another agent when setting vacation mode some of the tickets were not assigned properly. | |
Added a few more language translations to different parts of SeamlessDesk. | |
Fixed an issue when clicking on the header of the tickets view it would cause the quick comment preview panel to appear. |
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Added a label to the status of tickets from the "Latest Comments" section when viewing all your tickets. | |
Fixed encoding issue with browser notifications scrambling some characters. | |
Removed "Ticket as solved" condition in ticket rule "Send email to requester when agent leaves a comment" and "Send email to agent when requester leaves a comment" when a new account is created so that it functions better with the new ticket preview option and being able to comment on a ticket that is marked as solved. | |
Fixed bug where some rules for sending emails when a comment was made was triggering the incorrect rule. | |
Fixed encoding issue with unrecognized characters when sending an SMS message. | |
Added some language translations to the ticket preview box. | |
Fixed bug when viewing assigned assets to a user from their profile would link some assets to different ones. | |
Added this changelog history for users | |
Added quick reply to tickets when viewing the main tickets page. If you click on any part of the row besides any links a dialog box will appear. | |
Added additional filter for tickets "Any domain". This allows you to search for tickets by the domain name of the email address of the requester. | |
Added Email Header Customization in settings. This gives you the ability to customize the email header of all your out-going emails. | |
Fixed bug where when adding/removing agents from a department it was allowing you to have no agents checked. |