Your personal inbox will constantly keep you informed of any new activity related to your tickets.
Gain complete control of your ticket and all actions that need to taken.
With a quick glance know the complete status of your tickets while you sip your coffee.
Know everything about your requester within your ticket.
Need more than one agent on a ticket? No problem. Add as many as you like...remember it's unlimited.
Need to keep track of your hours per ticket and per agent?. No Problem. Track hours by billable or none billable.
SeamlessDesk supports up to 15 different languages you can choose from. Whether you want a default language to all users or allow individuals to choose their own custom language.
Manage your customers inventory right from their support tickets. You will know what type of equipment they have to fix issues faster. Create custom fields for any kind of data.
With SeamlessDesks powerful knowledge base you can create rich articles to help show users how to solve their own issues to help streamline customer support.
You can seamlessly assign tickets to assets to keep a history of issues relating to your inventory.
Seamless Desk's Agent Inbox is a great way to keep your agents constantly informed of changes or additions to tickets as they happen. With our advanced push notification feature as soon as there is a change to a ticket or even when one is created the agent(s) will be alerted immediately.
You won't have to wonder if a client has responded to your ticket and checking it. As soon as they reply you will know it!
That will give you more time to sip your cup of coffee.
Ticket actions let you control many aspects of your tickets. You can do this within the ticket you are viewing quick and easy. Increase productivity from your Agents and streamline your support.
Know the current status of your ticket including priority, assignments and dates right in front of you when you sip your coffee.
Have a quick view of your users profiles while you view their tickets. Edit your users profiles to add more contact information as well as other data that will help you comminucate better.
Need to collaborate with other agents on the same ticket? No problem. Add as many agents as you need and all will be notified the same as the main agents assigned.
Time tracking gives the ability to your agents to track time spent on tickets. You can assign as many agents to each individual ticket and whether it is billable or not.
You can generate reports for your billable and none-billable hours to easily invoice your clients.
Whether you need to set a default language for all your users or want to allow custom language selections for each individual SeamlessDesk can do just that. You can even change your language right from our app.
We support the following languages:
Seamless Desk's responsive designed makes it a sure thing that it is going to work on any device at anytime. Whether you are on iPhone, Android, Kindle or desktop based systems it will function the same across the board. Heck if the brick phone had a web browser it would work on that too. Since we built our software as a web app there is no worry about which device you need to use.
Ticket Priority Definitions (TPD's) also known as SLA Management can help keep your resolution flow running smooth and efficiently. With Seamless Desk you can create custom priorities for ticket resolution and completion. Keep your agents constantly informed as to when tickets need to be responded too and/or resolved.
Seamless Desk's ticket submit form is the mast basic and easiest way a user can submit a ticket to your company. Along with that the form is completely customizable. You can show or hide any part of the form to your users as well pick and choose who can see what based on the users level.
Want to make it even easier for your users to send in a ticket? Seamless Desk gives you the power to receive tickets from users straight from their email. You can reply back and forth right to the users inbox. You can also customize Seamless Desk to use your own personal email address making it seamless when switching help desk software.
With the power of SMS you can increase response times for your agents and make it even easier for them to handle tickets right from their mobile phone. Our SMS portal is built into our ticket rules which harnesses the power of automation. You have endless ways you can configure how you want the SMS portal to interact with SeamlessDesk. Agents can receive and reply to tickets right from their phone as simple as sending a text.
Twitter is one of the most popular forms of communication for many users today. Utilize our Twitter Portal to help users with their issues when they mention you on Twitter. You don't have to worry about trying to find them, we will find them for you and create tickets. You can even reply to the ticket and it will tweet it back to the user for you.
With Facebook being the most popular social media outlet on the planet why not use it to have your customers reach you. You can create a Facebook Page for your business and allow user comments to be turned into tickets that SeamlessDesk will import for you. You can correspond back and forth with users from your ticket dashboard without the need to ever use Facebook.