SeamlessDesk

SeamlessDesk Knowledge Base

Help your customers find answers to their questions with Knowledge Base

What took multiple software platforms before, can now all be done with SeamlessDesk's Service Desk software.  

 

SeamlessDesk’s Help Desk software is a powerful ticketing tool purpose-built to streamline your business’s customer support objectives–regardless of your company’s size or industry. Help Desk by SeamlessDesk can help optimize your company’s business processes and improve end-user satisfaction.

Customizable Knowledge Base

  • Create a fully custom Knowledge Base in minutes, enabling your customers to find answers to common or basic questions.
  • Customize the colors of your Knowledge Base, allowing it to match your company’s brand and color scheme.
  • Customize the navigation menu, section topics, and categories. 
  • Create section categories and articles that can only be viewed by members who are assigned to a specific department, allowing internal teams to have access to the processes and documentation they need to be successful. 

31% of customers want instant online help, while 40% expect to receive assistance in less than five minutes. By leveraging SeamlessDesk's Knowledge Base, you can create articles that will give your customers the answers and help they need, without them having to wait and without them needing to contact a member of the IT team. This saves your organization hundreds of hours per year. 

Create Beautiful Articles

  • Create beautiful, informative articles that are easy to follow and easy to understand using SeamlessDesk’s build-in rich text editor.
  • Add all of the content you need, broken down into easy to digest sections. 
  • Add all of your media, like images, videos, downloadable content, etc.
  • Enable comments, highlight your articles, and or pin it to the homepage of your Knowledge Base. 

51% of customers state that they would prefer to find answers to their support-related questions and or issues online, rather than needing to call, chat, or email technical support. By utilizing SeamlessDesk to publish articles, you are potentially cutting your organization's ticket and call volume in half. 

Enhanced Searching Capability

  • Knowledge Base by SeamlessDesk includes a robust and powerful search engine, allowing your end-users to search for articles that help them solve their problems in seconds. 
  • The SeamlessDesk smart search algorithm finds relevant articles when searching by title keywords and or content keywords. 
  • When end-customers start to submit a ticket via the Knowledge Base portal, their content will be searched and article suggestions will populate. This is yet another way SeamlessDesk helps your customers find answers to their questions. 
  • Unlike other Knowledge Base solutions, all article contents and titles are automatically indexed for content and are searchable within seconds of publishing. Gone are the days of manually indexing articles and or adding relevant keywords to each article. 

36% of customers say that their organization should improve their Knowledge Base search functionality and usability. SeamlessDesk's Knowledge Base will provide these customers with instant results and suggest articles that will help solve their problem and save your team time by avoiding repeat tickets.

Perfectly featured help desk ticketing, asset tracking, and knowledge base software I could find. SeamlessDesk is cost-effective and meets all of our needs.

Louis K.

IT Director

Self-Service Portal

  • Grant access to your organization’s Knowledge Base by making the page public or private (requiring login credentials to access the portal).
  • Customize the Knowledge Base or self-serve portal URL so that it aligns with your company’s domain name. 
  • End-customers can find and view support articles, as well as create support tickets. 

40% of customers said that they'd prefer self-service over human interaction. 

Ticket Status

  • 30% of SeamlessDesk customers exclusively use the self-serve portal for ticket creation and to receive ticket updates. These customers prefer the self-serve portal’s visibility vs. the traditional route of emailing their Help Desk team. 

36% of customers say that their organization should improve their Knowledge Base search functionality and usability. SeamlessDesk's Knowledge Base will provide these customers with instant results and suggest articles that will help solve their problem and save your team time by avoiding repeat tickets.

Additional SeamlessDesk Solutions

At SeamlessDesk, we are committed to providing tailored solutions to fit the needs of every organization. Our solutions offer features and functionality that complement each other, allowing you to do more with less and saving you time and money. Learn more about other solutions we offer below. 

Help Desk

SeamlessDesk’s Help Desk software is a powerful ticketing tool purpose-built to streamline your business’s customer support objectives–regardless of your company’s size or industry. Learn more about how SeamlessDesk’s Help Desk software can help optimize your company’s business processes, save your company time and money, and improve overall customer satisfaction.

Asset Management

Simplify the management and inventory tracking of your company-owned hardware and software. Quickly and easily check-in and out your assets, enabling efficiency and improvement of a critical business process. See how SeamlessDesk’s Asset Manager can improve your company’s processes and help manage your company’s assets.

Project Management

Create and track internal projects, empowering team members to work on specific tasks, subtasks, and meet critical project deadlines. Project Management is purpose-built to help teams successfully complete large-scale company goals and objectives. Learn more about how SeamlessDesk’s Project Management can help your team stay on task and complete projects.