SeamlessDesk

SeamlessDesk Project Management

Solve Your Workflow Bottlenecks with Project Management

What took multiple software platforms before, can now all be done with SeamlessDesk's Service Desk software.  

SeamlessDesk’s Project Management solution was designed and purpose-built to help your organization plan, organize, manage, and complete internal IT projects. Project Management works in conjunction with other SeamlessDesk solutions, allowing you to associate tickets and assets to your projects. SeamlessDesk’s Project Management solution can help your team collaborate, execute a plan, and complete any size projects. 

Project Management

  • Manage multiple internal projects from one view. 
  • Collaborate with other members of your team or other Departments, allowing you all to work toward project completion. 
  • Project Management allows you to effectively scope, allocate resources, complete tasks, and schedule and manage your time.

82% of organizations that use Project Management to scope out projects, set deadlines and goals, collaborate with team members, and assign and complete tasks, complete projects under budget and before the project deadline 66% of the time

Create & Complete Tasks

  • Create an unlimited amount of project tasks and sub-tasks.
  • Create task start dates and ending dates, enabling you to receive real-time updates as tasks are close to completion or completed.  
  • Add detailed comments to tasks, attach files, and create sub-tasks. 
  • Create dependencies, which require some tasks to be completed before others can be started. 

SeamlessDesk is all about saving you time and optimizing your workflows. In fact, the average SeamlessDesk customer saves over 550 hours per year when utilizing SeamlessDesk's software suite. 

Associate Projects, Tickets, & Assets

  • Project Management allows you to associate Assets and Tickets to your projects and integrates other great SeamlessDesk solutions into Project Management. 
  • Internal or outside participants can submit tickets, and tickets can be associated with projects, allowing for better tracking and collaboration. 
  • Assets can be associated if they are relevant to the completion of a project. For example, if the team is swamping out a server, the existing and replacement hardware components can be added to Asset Management and tracked in the project. 

Flexible solutions, like SeamlessDesk's ticket and asset assignment, help Agents save time and increase their overall performance. By implementing SeamlessDesk and utilizing the supported features, Service Desk teams have increased their performance by 33% vs. using other solutions or no solution. 

SeamlessDesk has a great asset manager and ticketing system that combines and replaces two programs that I have been using in the past. The asset manager is very specific and allows extensive information to be added, enabling me to keep track of all of my assets.

Activity Log

  • Project Management tracks all project activity automatically. 
    • Tracks starting and ending dates, changes made to tasks, project settings, followers, etc. 
  • Individual tasks and sub-tasks are also tracked automatically and have their own separate view. 
    • If Agents add, remove, or edit tasks, all changes are tracked and listed in the Activity Log.

90% of projects require team participation. Detailed tracking and reporting provide management and Project Managers with all of the details and data they need to make decisions and adjustments to a project when needed. 

Project Progression & Status

  • Track and monitor the starting and ending dates of your projects.
  • Create in-app and email alerts, notifying you of upcoming or past deadlines.  
  • View completion percentages, allowing you to see how your projects are trending towards goal. 
  • View open, in progress, unassigned, and completed tasks for every project. 

Organizations that use SeamlessDesk's Project Management software waste 28x less money than their counterparts. With Project Management, you can quickly view your project's status, allowing you to gain useful insight into the overall status of your projects. 

Project Membership & Collaboration

  • Instantly add tasks and sub-tasks and assign them to members of your team. 
  • Receive updates and notifications as tasks and sub-tasks are completed. 
  • Assign viewers to projects, allowing management and or other team members to view a project’s status and receive updates.  

97% of employees and executives believe a lack of alignment within a team impacts a task or project's outcome. With SeamlessDesk's Project Management, you can effectively communicate and work with your team, ensure that your projects are completed in a timely and efficient manner. 

Additional SeamlessDesk Solutions

At SeamlessDesk, we are committed to providing tailored solutions to fit the needs of every organization. Our solutions offer features and functionality that complement each other, allowing you to do more with less and saving you time and money. Learn more about other solutions we offer below. 

Help Desk

SeamlessDesk’s Help Desk software is a powerful ticketing tool purpose-built to streamline your business’s customer support objectives–regardless of your company’s size or industry. Learn more about how SeamlessDesk’s Help Desk software can help optimize your company’s business processes, save your company time and money, and improve overall customer satisfaction.

Asset Management

Simplify the management and inventory tracking of your company-owned hardware and software. Quickly and easily check-in and out your assets, enabling efficiency and improvement of a critical business process. See how SeamlessDesk’s Asset Manager can improve your company’s processes and help manage your company’s assets.

Knowledge Base

Enable your customers or end-users to find answers to basic or common questions, saving your support staff hundreds of hours per year. Within minutes, create and publish support articles with SeamlessDesk’s easy to use Knowledge Base solution. Learn more about how Knowledge Base can help your customers quickly and easily find answers to their support-related questions.