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Support Solutions

Start Here

Make sure all your initial settings are in place to maximize your efficiency.

Automated Tasks

Learn more how to help your agents make automated and repetitive tasks to make your and their lives easier.

Agents

Learn everything there is to know about ticketing, customer communication and resolving tickets.

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Read through all our support docs to get a larger overview everything you can do with SeamlessDesk.


Knowledge Base
Exhaustive how-to's and best practices, collected and categorized.

FAQ's
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Most Popular


   How to find all tickets from a particular user or agent
   What are linked tickets?
   How to create a master ticket
   How to link a ticket to an existing master ticket
   The power of the master ticket
   Use hashtags to auto assign email based tickets to a specific department
   Ticket Rule Tags and how to use them
   How to use Hour and Days condition parameters
   What you need to know about your web portal
   How to brand your organization

Recently Updated


   How can I delete my account from SeamlessDesk?
   Why do I keep getting an email telling my SeamlessDesk can't access my mailbox?
   Why is it after deleting a ticket from twitter it reappears again later on?
   How to cancel my subscription with SeamlessDesk
   Can I have more than one agent assigned to a ticket?
   I forgot my password how do I reset it?
   How do I log into SeamlessDesk?
   How do I block one ip address with IP Whilelisting?
   Can I change the profile image of the user when it's a Facebook account?
   What security measures are used to ensure my data is safe?

Popular FAQ's

Email Setup

Ticket Setup

Ticket Rules

User Accounts

SSL / Security

Inventory Manager

Twitter App

Branding & Hours


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