A global canned reply gives you the ability to provide all of your agents with a predetermined response setup by yourself as an administrator. When you learn more about frequent questions made from users who submit tickets you can create pre-made responses to those questions and allow those responses as an option for your agents to choose from.
Administrators are the only ones who can create, edit and delete a canned response.
A global canned reply gives you the ability to provide all of your agents with a predetermined response setup by yourself as an administrator. When you learn more about frequent questions made from users who submit tickets you can create pre-made responses to those questions and allow those responses as an option for your agents to choose from.
Administrators are the only ones who can create, edit and delete a canned response.