Tickets are the lifeblood of SeamlessDesk. If you are going to want to communicate properly to your end user you will do this through a ticket which can be created from you the agent or your regular users. Let's see how this works.
When logging into SeamlessDesk you will see a panel to the left of your screen. Click on the plus sign labeled Create
You are now at your ticket creation page
Prioritization
Here is where you can specify the priority of your ticket. Thing's like whether the ticket is urgent, what department should the ticket be assigned to and whether an individual agent needs to be assigned.
Additional Info
You may or may not see this section depending on if any custom fields were created from your administrators. These are additional fields of information that can be entered in a ticket and may even be required.
Options
In options, you can see things like Canned Replies or even Ticket templates. In the example, this agent has some canned replies they can reply to the user if there are issues that seem to repeat themselves.
Subject & Body
Here will be the meat of your ticket. First of all, you need to specify a user to send the ticket to. In the drop-down, you will see a list of current users by email in your organization or you can add a new email by typing it in and then hitting return on your keyboard.
The body
In the body, we provide an editor which allows the input of HTML so you can make a pretty comment if you wish.
Once you have completed your ticket simply his Send and you are done!
Tickets are the lifeblood of SeamlessDesk. If you are going to want to communicate properly to your end user you will do this through a ticket which can be created from you the agent or your regular users. Let's see how this works.
When logging into SeamlessDesk you will see a panel to the left of your screen. Click on the plus sign labeled Create
You are now at your ticket creation page
Prioritization
Here is where you can specify the priority of your ticket. Thing's like whether the ticket is urgent, what department should the ticket be assigned to and whether an individual agent needs to be assigned.
Additional Info
You may or may not see this section depending on if any custom fields were created from your administrators. These are additional fields of information that can be entered in a ticket and may even be required.
Options
In options, you can see things like Canned Replies or even Ticket templates. In the example, this agent has some canned replies they can reply to the user if there are issues that seem to repeat themselves.
Subject & Body
Here will be the meat of your ticket. First of all, you need to specify a user to send the ticket to. In the drop-down, you will see a list of current users by email in your organization or you can add a new email by typing it in and then hitting return on your keyboard.
The body
In the body, we provide an editor which allows the input of HTML so you can make a pretty comment if you wish.
Once you have completed your ticket simply his Send and you are done!