A support email with SeamlessDesk gives you the ability to have users send in emails which we will convert into tickets. Once you have created your new email you can then let your users know what that email is. Creating a new email is very simple and as soon as you do you are ready to begin receiving in support through that email.
Let's get started
Go to Settings > Support Emails and click on Add email
If this is your first time setting up your support emails you will be presented with a dialog box informing you that you will need to set up a subdomain for your company. We use this subdomain to distinguish your company so when we receive emails we know where to send them to. It is important that you understand that once you have created this subdomain you cannot change it again, so please choose wisely. (If you made a mistake and need to change it please contact us).
As soon as you have saved your new subdomain you will see we have already created your first new email firstname.lastname@example.org. You can add as many emails as you would like, but you can only have one email for every department. You will notice that the first email we created has the department assignment "All Departments" Generally if you only had one support email, to begin with, this is how you want to have the department assignment. If you would like to have different emails for different departments you can just assign a specific department to that email address. What this does is when a user sends an email to one of your support emails that are assigned a specific department, that ticket will auto-assign to that department when it comes in.
Default Support Email
You will notice a Gold start next to one of your support emails. You must always have one of your support emails be your default email. What this means is if for whatever reason we do not know where to send an incoming email we will always send it to the default support email. This email should usually be assigned "All Departments", but you can assign it as you please.
How do ticket rules affect support emails?
It is important to understand that your ticket rules will always supersede over your support email department assignments. So if you have a ticket rule to change the department that the ticket is assigned to, it will do it even if the support email is assigned to another department.