When you create a paid account with SeamlessDesk you have the option of choosing to use SeamlessDesk to send emails for you or you can use your own SMTP server.
We recommend using your own SMTP credentials because you have less risk of your out-going emails being marked as spam.
Let's go over in more detail how to setup each scenario.
1. Let SeamlessDesk send emails for you
If you don't have an SMTP server and would like us to send emails out for you then all you have to do is make sure your support emails are set up correctly.
Head on over to Settings > Support Emails
If you are visiting this page for the first time you are going to be presented with a popup and you will need to enter your companies subdomain. In order for your support emails to work, you must have one. Usually, most companies will enter their company name.
Keep in mind once you enter a subdomain it cannot be changed.
Once you have entered your subdomain that is all you are going to need. At this point, SeamlessDesk will be able to send emails out for you.
2. Set up your own SMTP credentials
If you want to use your own SMTP server then you will need to head over to Settings > SMTP Settings
Once you are there you will need to enter all your SMTP server credentials
We also provide a button for you to test your SMTP settings before you save them.
Once you have confirmed and saved your SMTP settings you will now need to head over to Settings > Support Emails and do the following
It is very important that once you have finishing setting up your SMTP and Support Email you will have to start fowarding your person support email to your SeamlessDesk destination support email
At this point, we will use your SMTP settings to send emails and you can use your own support emails to receive them.
When you create a paid account with SeamlessDesk you have the option of choosing to use SeamlessDesk to send emails for you or you can use your own SMTP server.
We recommend using your own SMTP credentials because you have less risk of your out-going emails being marked as spam.
Let's go over in more detail how to setup each scenario.
1. Let SeamlessDesk send emails for you
If you don't have an SMTP server and would like us to send emails out for you then all you have to do is make sure your support emails are set up correctly.
Head on over to Settings > Support Emails
If you are visiting this page for the first time you are going to be presented with a popup and you will need to enter your companies subdomain. In order for your support emails to work, you must have one. Usually, most companies will enter their company name.
Keep in mind once you enter a subdomain it cannot be changed.
Once you have entered your subdomain that is all you are going to need. At this point, SeamlessDesk will be able to send emails out for you.
2. Set up your own SMTP credentials
If you want to use your own SMTP server then you will need to head over to Settings > SMTP Settings
Once you are there you will need to enter all your SMTP server credentials
We also provide a button for you to test your SMTP settings before you save them.
Once you have confirmed and saved your SMTP settings you will now need to head over to Settings > Support Emails and do the following
It is very important that once you have finishing setting up your SMTP and Support Email you will have to start fowarding your person support email to your SeamlessDesk destination support email
At this point, we will use your SMTP settings to send emails and you can use your own support emails to receive them.