When you begin the process of setting up agent accounts for your company there are a few ways you can do this (The hard way or easy way)
1. You should have already created your first department when you signed up, but if you have any more you are going to want to add those departments now.
2. Once you have added all your department you will want to start assigning agents to the departments they manage, this can be done by clicking on the title of your department after you have created it and it will expand with more options
Agents assigned to Computer Support - Here will be any agents or administrators listed once created. Remember that you have to create the agent before you will see them on the list.
Hashtags - Hashtags are a way for users who submit tickets through email, Facebook or Twitter to be able to easily assign them to the appropriate department.
Department ticket signature - Department Ticket Signatures are the default and will appear all outgoing emails based on the agent's department. You must check the box to enable this feature.
Save your settings at the end and you're done.