How do I configure my Facebook portal?
Please keep in mind that our Facebook portal will only work with a Facebook Page. You cannot use a personal Facebook page.
How does it work
If you would like to turn Facebook Page posts into tickets you can turn on your Facebook portal and any new posts will come in as tickets just like they would through your web or email portal.
A basic setup of this would be creating a Facebook Page dedicated to just support for your company. Once you do that all you have to do is get your developer account with Facebook and set it up with SeamlessDesk. You can read on to learn how to set up your portal.
If you would like your Agents to be able to respond to those Facebook messages directly from SeamlessDesk then you will need to check the box at the bottom.
How do I configure my Facebook portal?
Please keep in mind that our Facebook portal will only work with a Facebook Page. You cannot use a personal Facebook page.
How does it work
If you would like to turn Facebook Page posts into tickets you can turn on your Facebook portal and any new posts will come in as tickets just like they would through your web or email portal.
A basic setup of this would be creating a Facebook Page dedicated to just support for your company. Once you do that all you have to do is get your developer account with Facebook and set it up with SeamlessDesk. You can read on to learn how to set up your portal.
If you would like your Agents to be able to respond to those Facebook messages directly from SeamlessDesk then you will need to check the box at the bottom.