The first thing you need to do is head on down to apps.twitter.com. In order to create an account, all you need to do is click on the “Sign in” link at the top right.
Next, sign in with the Twitter account you want to associate with your app. You do have a Twitter account don’t you?!
Click on "Create New App".
Fill in the fields as follows
Agree to the terms and click on "Create your Twitter application"
Once logged in click on the tab up top labeled "Keys and Access Tokens". At this point you have your Keys which you can see at the top of the page labeled as "Consumer Key (API Key)" and "Consumer Secret (API Secret)". Save those for later.
Very Important:
Make sure that Access Level is set as "Read and write".
At the bottom of the page you should see a button "Create my access token" Click on that and this will generate your access tokens for your application.
At this point you know have everything you need to enter into Seamless Desk to get your Twitter channel going.
Go to "Settings > Site Settings > Twitter"
Enable the Twitter channel and enter the corresponding keys to the fields which are labeled just like they are on your Twitter apps settings page.
Save your settings and you are done! Our scripts will start checking your twitter page for new support tweets.
For best practices it is wise to have a Twitter page dedicated to support only.
The first thing you need to do is head on down to apps.twitter.com. In order to create an account, all you need to do is click on the “Sign in” link at the top right.
Next, sign in with the Twitter account you want to associate with your app. You do have a Twitter account don’t you?!
Click on "Create New App".
Fill in the fields as follows
Agree to the terms and click on "Create your Twitter application"
Once logged in click on the tab up top labeled "Keys and Access Tokens". At this point you have your Keys which you can see at the top of the page labeled as "Consumer Key (API Key)" and "Consumer Secret (API Secret)". Save those for later.
Very Important:
Make sure that Access Level is set as "Read and write".
At the bottom of the page you should see a button "Create my access token" Click on that and this will generate your access tokens for your application.
At this point you know have everything you need to enter into Seamless Desk to get your Twitter channel going.
Go to "Settings > Site Settings > Twitter"
Enable the Twitter channel and enter the corresponding keys to the fields which are labeled just like they are on your Twitter apps settings page.
Save your settings and you are done! Our scripts will start checking your twitter page for new support tweets.
For best practices it is wise to have a Twitter page dedicated to support only.