A canned response is predetermined responses to common questions that will come from your users.
To process these commonly asked questions and develop them into canned responses comes from your users and the use of your KB articles in which users can ask you those questions. Using the two injunction will help you create canned responses that will in-turn help you develop a better strategy.
Let's see what a canned response can look like
Q: My computer is acting slow and I keep getting an error.
A: Did you try turning it off and on again?
Q: When I try a login with my account I keep getting the error "Wrong Password"
A: Did you try clicking on "Forgot Password" and resetting it?
Q: How do I setup a rule to notify users that the ticket has been solved?
A: You can check out our support page on just how to do this here
The use of canned responses can help you to answer your tickets faster shaving off seconds at a time. Even though a few seconds doesn't seem much, over time when you are a multi-thousand or multi-million company can affect your bottom dollar.
Lets say that on a daily average you have 30 tickets from 5 Agents. Of those 30 tickets only 5 of them require a canned response that shaves off 5 seconds of time. Take that calculation over a period of year and you are left with 30 minutes of time you have saved. What is 30 minutes worth to you? To come it may be a few dollars while others could be hundreds of thousands.