Assigning a canned reply to a ticket response is very simple. When you are reading your ticket you will see a pull-down menu listing all your canned replies by title. You will only see this pull-down when you have added a previous canned reply, otherwise, you will not see it.
Once selected the canned reply will auto-populate into the comment field.
Assigning a canned reply to a ticket response is very simple. When you are reading your ticket you will see a pull-down menu listing all your canned replies by title. You will only see this pull-down when you have added a previous canned reply, otherwise, you will not see it.
Once selected the canned reply will auto-populate into the comment field.