One of the best forms of automating support is to drill into the heads of your clients some comment answers to questions. Repetition is key and an unused form of communion.
We have learned through years of study that a simple ticket signature at the bottom of all your emails can be a great form to automate support and teach new techniques to your users, which in turn can reduce needed support.
An example of a great Ticket Signature can look like:
Did you turn it off and on again? You would be surprised how many issues this can fix!