Sometimes an Agent needs a birds-eye view of some important information of a particular ticket like specific details about the ticket itself as well as the information about the requester.
On the right side (in desktop view, bottom on mobile) are a couple of widgets that show you just that.
You can view things like
Sometimes an Agent needs a birds-eye view of some important information of a particular ticket like specific details about the ticket itself as well as the information about the requester.
On the right side (in desktop view, bottom on mobile) are a couple of widgets that show you just that.
You can view things like