Each ticket contains its own section of notes that any Agent can leave behind. This can range from a simple phone conversation you had with the requester to maybe a To Do list you need to do for the ticket. Either way, it is just a place to add some additional notes to the ticket that only the Agents can view. The requester will not be able to view these notes.
Each ticket contains its own section of notes that any Agent can leave behind. This can range from a simple phone conversation you had with the requester to maybe a To Do list you need to do for the ticket. Either way, it is just a place to add some additional notes to the ticket that only the Agents can view. The requester will not be able to view these notes.