Each ticket contains a Ticket History which can be seen by anyone. A Ticket History will involve documenting any action taken to the ticket and placed in the history of that ticket. There is no possible way to edit the history of a ticket and this is done for security purposes.
An example of Ticket History
The history of a ticket will contain the following
How to view the Ticket History
At the top of each ticket is a pull-down menu labeled "Actions", where you can view the ticket history.
Each ticket contains a Ticket History which can be seen by anyone. A Ticket History will involve documenting any action taken to the ticket and placed in the history of that ticket. There is no possible way to edit the history of a ticket and this is done for security purposes.
An example of Ticket History
The history of a ticket will contain the following
How to view the Ticket History
At the top of each ticket is a pull-down menu labeled "Actions", where you can view the ticket history.