Here is how we define the three roles of User's, Agent's and Administrators
Keep in mind that we consider an administrator account the same as an agent, so anything agent related you will be on that list. Administrators can do all things like an Agent, but an Agent cannot do all things like an Administrator.
When you create the first initial account with Seamlessdesk we consider that account to be the main account. Since your organization is based on this it is the most important account of all your accounts.
If you find yourself needing to transfer this ownership of your account then you can do the following to someone else.
Keep in mind that once you transfer ownership of your account you will be reduced to a user account. If you need to change back to an administrator or agent you will have to find another administrator to do so.
Yes. You can assign as many agents as you want to any ticket. When you assign any additional agents to a ticket they will be treated the same as the main agent assigned and will be notified of any changes made to the ticket.
When looking at your ticket (on a Desktop) you will see a section called "Additional Agents". There you can add agents.
Keep in mind that you cannot re-add the currently assigned agent to the ticket as well as the user who is the requester since they are already associated with the ticket itself and will already receive any correspondence.