Simple. Affordable.
Service Desk Software.
SeamlessDesk provides easy-to-use cloud-based Service Desk solutions for all of your internal IT department needs.
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Simple. Affordable.
What I love about SeamlessDesk is the
All the IT Service Desk software your business needs at a price you can afford.
Every SeamlessDesk subscription includes all of the following features:
Fully-Featured Help Desk Platform
Designed to meet ITIL standards, SeamlessDesk's Help Desk ticking system streamlines your workflows with an intuitive and easy to use ticketing solution.
Ticket Assignments
To successfully manage ticket inflow, your team must know where and how to distribute tickets. Help Desk lets you categorize, prioritize, and assign tickets easily.
Workflow Automation
Automation Rules allows you to create fully customizable workflows that will trigger when specific criteria are met, enabling you and your team to stay focused on what’s important.
Omni-Channel
Agents and end-users can generate tickets and requests quickly and easily via the web portal, the self-service portal, email, the mobile application, or social media platforms.
Self-Service Portal
Grant self-service portal access to your end-users so that they can search your Knowledge Base, submit tickets, view the status of a current ticket, and more.
Robust ITAM Software
SeamlessDesk's Information Technology Asset Management (ITAM) is a comprehensive inventory system that allows you to store every asset and its associated attributes that need management. This can apply to both IT assets and non-IT (fixed) assets.
Associations
Asset Management allows you to associate and track assets through their life cycle. Additionally, assets can be associated to end-users, tickets, projects, changes, and more.
Asset Searching & Viewing
Search for and filter your assets by location, asset type, or end-user quickly and easily, saving you time and taking the hassle out of asset management.
Service Schedules
With Asset Management, effortlessly create service schedules, create reminders, add services records, see historical data, and more from a single location.
Contract & Software
With ITAM, not only can you track and monitor your IT and non-IT assets, but you can track software licenses Software Management and contracts with Contract Management.
Purpose-Build ITSM Solutions
SeamlessDesk's Information Technology Service Management (ITSM) is a powerful software suite designed to streamline your internal processes and save your team time and money. Offering software modules like Project Management, Change Management, Incident Management, and more, you will have everything you need at a price you can afford.
Project Management
Project Management is purpose-built to help your team plan, organize, manage, and complete internal IT projects. Works in conjunction with other modules, allowing you to associate tickets, assets, changes, and more.
Change Management
Change Management focuses on people and how they are affected by changes made within your organization. Effectively develop strategies and plans to communicate and prepare end-users for upcoming changes.
Problem Management*
Problem Management allows you to find and fix problems within the organization; it also empowers you to identify and understand the underlying causes. Once rooted out, you can develop strategies to prevent future occurrences.
Incident Management*
Incident Management is focused on returning the performance of your organization’s services to normal. Monitoring and tracking incidents with Incident Management will assist your team and speed up your recovery times.
*Currently in BETA—full release expected in Q1, 2021.
SeamlessDesk Benefits
Real-world stats from actual customers
1
+
hours saved each week
1
x
increased Satisfaction
1
%
more team efficiency
Everything you need for one low price...
A powerful ticketing tool, designed and built to streamline your business’s customer support objectives–regardless of the size of your company. Learn more about how SeamlessDesk can help optimize your company’s business processes and improve customer satisfaction.
Simplify the management and inventory tracking of your company-owned hardware and software. Quickly and easily check-in and out your assets, enabling efficiency and improvement of a critical business process. See how SeamlessDesk’s Asset Manager can improve your company’s processes and help manage your company’s assets.
Fully-featured ITSM software solutions like Project Management, Change Management, Incident Management, Problem Management, Release Management, and Knowledge Management help structure your organizational processes, improve team efficiently, reduce IT costs, and improve the overall quality of service. Learn more about how SeamlessDesk’s tailor-made ITSM solutions can help your business
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See why our customers love SeamlessDesk
"SeamlessDesk has been a great addition to our business and the perfect solution for our help desk needs. It has made it extremely easy to keep track of our company's help desk tickets. With SeamlessDesk, we were able to organize the end-users' issues to allow our IT department to better handle their needs. We've also been able to migrate over our inventory, allowing us to combine the tickets with the user's equipment, enabling us to resolve things at a much faster pace."
Chris S.IT 
"SeamlessDesk works perfectly for managing our customer help desk. It's very easy and convenient to use, affordable too."
Tina P.IT Manager 
"Amazing - I've used multiple ServiceDesk software solutions, and SeamlessDesk takes the cake, by far. The ease of use and functionality SeamlessDesk provides vs. other software platforms is outstanding. In addition, their support team and developers are awesome. Any time I've had questions, they're very quick to reply and resolve any issues or questions I've had. It has all the essentials you need, it's intuitive, and easy to use. I've integrated the site with my own, so my clients have somewhere to sign in and see the progress of their tickets. This is a newer product, and I was cautious at first, but after talking with my team and asking for customer feedback, I couldn't be happier."
Jaden S.Network Engineer 
"SeamlessDesk streamlined our user requests for IT, maintenance, and media departments. The process of submitting a ticket is way faster then creating an email or written request. Another benefit is the ticket system keeps track of the requests and sends email updates when tasks are completed. SeamlessDesk is super easy to use. I'm tech-savvy, but even someone who is not tech-savvy can figure this out, which I love. I am a school administrator, and I have never had a teacher or staff member report any issues. They submit tickets every day, if not several times a day. It is the easiest and most convenient software we have ever used for tech support. We even use it for maintenance requests and for our media department. There are endless possibilities with SeamlessDesk!"
Lisa M.University Administrator 
"Overall, SeamlessDesk has made it easier to reach my customers faster so that I can help fix their issues. It was very easy to use and setup. Love the multiple support portals, including social media. I never thought about using Twitter to add another way to reach my customers."
Michael J. Marketing 
"SeamlessDesk has a great asset manager and ticketing system that combines and replaces two programs that I have been using in the past. The asset manager is very specific and allows extensive information to be added, enabling me to keep track of all of my assets."
Dillon S.IT Administrator 
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