SeamlessDesk’s Help Desk software is a powerful ticketing tool purpose-built to streamline your business’s customer support objectives–regardless of your company’s size or industry. Help Desk by SeamlessDesk can help optimize your company’s business processes and improve end-user satisfaction.
By improving your workflows and optimizing your business processes, an estimated 550 hours per year are saved by leveraging SeamlessDesk's software suite.
Rich notifications enable SeamlessDesk customers to receive instant notifications, helping them respond to tickets faster. In fact, the average first ticket response time is just under 10 minutes.
SeamlessDesk customers receive an average of 424 tickets per month. Due to the high volume of tickets, Agents don't have time to fumble through clunky systems or manually search for users. SeamlessDesk's user profiles help your agents gain the insight they need quickly and efficiently.
Service Desk teams spend an average of 14% of their workweek communicating and collaborating internally. Tripling the amount of time spent collaborating with other Agents could help raise internal productivity by 20 to 25 percent. Collaboration tools, like SeamlessDesk, make this possible.
SeamlessDesk has been a great addition to our business and the perfect solution for our help desk needs. It has made it extremely easy to keep track of our company's help desk tickets. With SeamlessDesk, we were able to organize the end-users' issues to allow our IT department to better handle their needs. We've also been able to migrate over our inventory, allowing us to combine the tickets with the user's equipment, enabling us to resolve things at a much faster pace.
Customers who have utilized SeamlessDesk's reporting and used that data to improve organizational policies and procedures have seen average response times reduced by 27%, and the average time to first response has decreased by 18%.
SeamlessDesk is a global company, with thousands of customers in over 55 countries.
By leveraging SLAs, SeamlessDesk customers average a 5x increase in overall end-user satisfaction. By holding Agents accountable, productivity, and performance increase, which directly affects overall customer satisfaction.
Flexible solutions, like SeamlessDesk's ticket continuation, help Agents save time and increase their overall performance. By implementing SeamlessDesk and utilizing the supported features, Service Desk teams have increased their performance by 33% vs. using other solutions or no solution.
At SeamlessDesk, we are committed to providing tailored solutions to fit the needs of every organization. Our solutions offer features and functionality that complement each other, allowing you to do more with less and saving you time and money. Learn more about other solutions we offer below.
Simplify the management and inventory tracking of your company-owned hardware and software. Quickly and easily check-in and out your assets, enabling efficiency and improvement of a critical business process. See how SeamlessDesk’s Asset Manager can improve your company’s processes and help manage your company’s assets.
Enable your customers or end-users to find answers to basic or common questions, saving your support staff hundreds of hours per year. Within minutes, create and publish support articles with SeamlessDesk’s easy to use Knowledge Base solution. Learn more about how Knowledge Base can help your customers quickly and easily find answers to their support-related questions.
Create and track internal projects, empowering team members to work on specific tasks, subtasks, and meet critical project deadlines. Project Management is purpose-built to help teams successfully complete large-scale company goals and objectives. Learn more about how SeamlessDesk’s Project Management can help your team stay on task and complete projects.