IT Project Management vs. IT Change Management

Project Management vs. Change Management What are the differences, and how do they play a role in your organization’s ITSM and ITIL processes? Project Management (PM) and Change Management (CM) are two prevalent software solutions in most Service Desk software

Keeping Inventory of your Assets by Using an Asset Management Software

In today’s fast-paced, technology-driven world, physical assets are critical to the success of any organization. Assets, like computers, phones, or tablets, allow employees to do their jobs effectively and efficiently. These assets enable organizations to get more value out of

Help Desk vs. Service Desk

Help Desk vs. Service Desk   What is the difference between the terms Help Desk and Service Desk? Does it matter what the difference is? Aren’t they really just two different ways to say essentially the same thing? These are