Yes, but you will have to enable this feature under "Settings > Manage Ticket Departments > [your department]"
When clicking the appropriate department there is an option to set a #hashtag that will relate tickets to that department. For instance, if you have a computer support department you can set a hashtag like #computer.
When a user includes that hashtag anywhere in the subject or body of the email our system will look for that hashtag and automatically assign the ticket to that department.
Yes, but you will have to enable this feature under "Settings > Manage Ticket Departments > [your department]"
When clicking the appropriate department there is an option to set a #hashtag that will relate tickets to that department. For instance, if you have a computer support department you can set a hashtag like #computer.
When a user includes that hashtag anywhere in the subject or body of the email our system will look for that hashtag and automatically assign the ticket to that department.