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Knowledge base solutions
Find all your go-to's and know how's for SeamlessDesk
Getting Started With Seamlessdesk
Setting Up Support Portals
What you need to know about your web portal
What you need to know about your web portal
What you need to know about your Facebook portal
What you need to know about your Facebook portal
How to find your Facebook Access Token, ID and Secret
How to find your Facebook Access Token, ID and Secret
What you need to know about your Twitter portal
What you need to know about your Twitter portal
How to find your Facebook Page ID
How to find your Facebook Page ID
What you need to know about your Email portal
What you need to know about your Email portal
What is the Twitter Support Portal?
What is the Twitter Support Portal?
The Basics & Rebranding
How to brand your organization
How to brand your organization
Assigning/Creating Agents and Departments
Assigning/Creating Agents and Departments
Setting up regular users for ticket submission
Setting up regular users for ticket submission
Adding custom fields for ticket submission
Adding custom fields for ticket submission
How to submit a ticket
How to submit a ticket
How to upload your own company logo
How to upload your own company logo
Notifications
Agent Inbox
Agent Inbox
Escalation Alerts
Escalation Alerts
Ticket Rule Alerts
Ticket Rule Alerts
Why am I seeing "Sorry we have moved" when I go to seamlessdesk.com?
Why am I seeing "Sorry we have moved" when I go to seamlessdesk.com?
Setting Up Your Support Staff
What you need to do to get your agents started
What you need to do to get your agents started
Canned Replies
Canned Replies
Profile Pictures
Profile Pictures
Ticket Signatures
Ticket Signatures
Understanding Your Ticket Form
What all the fields in the ticket form mean
What all the fields in the ticket form mean
How to create a custom field for your ticket form
How to create a custom field for your ticket form
Users with or without accounts submitting tickets
Users with or without accounts submitting tickets
How Searching Works With Seamlessdesk
How to find all tickets from a particular user or agent
How to find all tickets from a particular user or agent
Finding the tickets you need quickly (Searching)
Finding the tickets you need quickly (Searching)
Seamlessdesk & Automation
Canned Response Templates & Automation
What is a canned response?
What is a canned response?
How to setup a Canned Response Templates
How to setup a Canned Response Templates
How to use a canned reply & assign it
How to use a canned reply & assign it
Global Canned Replies
Global Canned Replies
Calendar Events & Automation
What are Google Calendar Events in SeamlessDesk
What are Google Calendar Events in SeamlessDesk
Timezone's and how they work with Calendar Events
Timezone's and how they work with Calendar Events
Ticket Signatures & Automation
How to use ticket signatures with automation
How to use ticket signatures with automation
How to create a Ticket Signature
How to create a Ticket Signature
Service Level Agreements & Automation
What are Service Level Agreements (SLA)
What are Service Level Agreements (SLA)
Ticket Rules & Automation
Ticket Rule Tags and how to use them
Ticket Rule Tags and how to use them
How to use Hour and Days condition parameters
How to use Hour and Days condition parameters
What are Ticket Rules and how to use them for Automation
What are Ticket Rules and how to use them for Automation
Getting emails every 5 minutes when the condition is based on last updated
Getting emails every 5 minutes when the condition is based on last updated
What are Ticket Schedules and how to use them?
What are Ticket Schedules and how to use them?
Configuring your rules for SMS text messages
Configuring your rules for SMS text messages
How to reply to a ticket from a SMS text message with SeamlessDesk
How to reply to a ticket from a SMS text message with SeamlessDesk
Auto Merging Tickets & Automation
What is Auto Merge and what does it do?
What is Auto Merge and what does it do?
The Power Of The Agent
The Agent Dashboard
Seeing recent ticket activity and comments
Seeing recent ticket activity and comments
SLA's & Actions
SLA Policies & how to manage them
SLA Policies & how to manage them
View ticket info & requester information
View ticket info & requester information
Understanding your ticket statuses
Understanding your ticket statuses
Agent Notes & how to use them
Agent Notes & how to use them
Viewing the ticket history and actions
Viewing the ticket history and actions
Merging Tickets
Merging similar tickets within another
Merging similar tickets within another
Agent Time Tracking
How Agents can track billable and non-billable hours
How Agents can track billable and non-billable hours
Time Budgeting with Time Tracking
Time Budgeting with Time Tracking
Editing, Submitting & Deleting Tickets
What you should know before deleting a ticket
What you should know before deleting a ticket
Auto submit tickets and mark as pending
Auto submit tickets and mark as pending
Creating Tickets
How to create your first ticket
How to create your first ticket
Your Portals
Email Issues & Configurations
Sending emails and SMTP settings
Sending emails and SMTP settings
Common reasons why your ticket emails may stop working
Common reasons why your ticket emails may stop working
How to create a new support email
How to create a new support email
How to edit or delete a support email
How to edit or delete a support email
How to forward your own email to your SeamlessDesk support emails
How to forward your own email to your SeamlessDesk support emails
Ticket Functionality
Departments
Use hashtags to auto assign email based tickets to a specific department
Use hashtags to auto assign email based tickets to a specific department
How to delete all data links so you can remove a department
How to delete all data links so you can remove a department
Linked Tickets
What are linked tickets?
What are linked tickets?
How to create a master ticket
How to create a master ticket
How to link a ticket to an existing master ticket
How to link a ticket to an existing master ticket
The power of the master ticket
The power of the master ticket
General
Adding followers to an existing ticket for more user communication
Adding followers to an existing ticket for more user communication
A user used a wrong email address. How to fix it
A user used a wrong email address. How to fix it
Assigning additional agents to a ticket
Assigning additional agents to a ticket
Private comments and Agents
Private comments and Agents
Secure File Sharing
What is secure file sharing?
What is secure file sharing?
How to add secure file attachments when creating a new ticket
How to add secure file attachments when creating a new ticket
Adding ticket tags for Secure File Sharing to your ticket rules
Adding ticket tags for Secure File Sharing to your ticket rules
Secure File Sharing, your File Portal and how they work together
Secure File Sharing, your File Portal and how they work together
Reports & Customization
Creating
Understanding Custom Reports & How to Build Them
Understanding Custom Reports & How to Build Them
Custom Fields
Creating custom user profile input fields
Creating custom user profile input fields
Sign In & Accounts
Login Issues
How can I login to the mobile app with my Google account?
How can I login to the mobile app with my Google account?
Multiple Physical Locations
Getting Started
How to add multiple locations
How to add multiple locations
Setting up SLA's with multiple locations
Setting up SLA's with multiple locations
What happens when I add new locations to SeamlessDesk?
What happens when I add new locations to SeamlessDesk?
Setting up Business Hours with multiple locations
Setting up Business Hours with multiple locations
How to associate locations with departments
How to associate locations with departments
Assets & Inventory
Labeling
What are asset types?
What are asset types?
Deleting asset types
Deleting asset types