SeamlessDesk SupportFAQ PORTAL
Accounts, Logins & Passwords
I Am Getting "We Are Sorry But You Are Not Permitted To Log Into This Site"
When logging into Seamlessdesk you may receive a message that states "We are sorry but you are not permitted to log into this site. If you feel this is an error please contact us."
The reason you may receive this message is because your account has been banned and you are not permitted to log into the site with this email anymore. While very few users will ever see this message here are some of the reasons this may happen to your account.
Special Situation
Because once your account is banned you may not log into our site globally with the banned email address. In some cases you may move to a new company which uses Seamlessdesk as well and would result in you not being able to log in if you are using the same email address. We suggest you create a new account and use a different email.
Last Updated: Fri, Sep 8 7:39:29 PM 2017
The reason you may receive this message is because your account has been banned and you are not permitted to log into the site with this email anymore. While very few users will ever see this message here are some of the reasons this may happen to your account.
- An administrator in your organization reported your account as spammy and marked it.
- To many spammy type tickets were submitted from your email address and our automated scripts picked it up.
- Contact your Administrator and ask them to un-ban your account.
- If Step #1 does not work then you may contact us directly at support@seamlessdesk.com and we will review your request and see if we can work to un-ban your account.
Special Situation
Because once your account is banned you may not log into our site globally with the banned email address. In some cases you may move to a new company which uses Seamlessdesk as well and would result in you not being able to log in if you are using the same email address. We suggest you create a new account and use a different email.
Last Updated: Fri, Sep 8 7:39:29 PM 2017
When Trying To Log In I Get An "IP Blocked" Message
One of the security features that can be set with any organization is the ability for the administrator to only permit users to log into Seamlessdesk portal from a specified IP range in which they set.
This setting is a security feature which (if set) can allow agents to only log into the site from their local area network. Sometimes administrators only want clients to be able to access this from their work location.
If you received this message then this setting is in place.
To see more information on this as an administrator you can visit Settings > Site settings > Security > IP Whitelisting
Last Updated: Fri, Sep 8 7:33:14 PM 2017
This setting is a security feature which (if set) can allow agents to only log into the site from their local area network. Sometimes administrators only want clients to be able to access this from their work location.
If you received this message then this setting is in place.
To see more information on this as an administrator you can visit Settings > Site settings > Security > IP Whitelisting
Last Updated: Fri, Sep 8 7:33:14 PM 2017
I Keep Getting A "Username Or Password Incorrect" When Trying To Log In
When trying to log into Seamlessdesk and you keep recieving a message that says "Username or password incorrect" then one of the two of the following are incorrect.
Forgot your password?
At the login screen you will find a link labeled "forgot your password?" Simply click on this link and enter your email that you used to sign up with our site. When you submit it we will send you a link to help you create a new password. We encrypted all passwords so good that even we can't break them so you will always have to change your password.
Last Updated: Tue, Sep 12 2:13:45 PM 2017
- Username
- Password
Forgot your password?
At the login screen you will find a link labeled "forgot your password?" Simply click on this link and enter your email that you used to sign up with our site. When you submit it we will send you a link to help you create a new password. We encrypted all passwords so good that even we can't break them so you will always have to change your password.
Last Updated: Tue, Sep 12 2:13:45 PM 2017
Why Do I Seem To Always Be Logged Into Seamlessdesk Even After Weeks?
The reason you stay logged into Seamlessdesk is because we understand that you are going to use our site many times over day after day. Because of this reason we use cookies to store information about your login so the next time you visit us you will be logged in automatically. There is no need to log in again.
Are those cookies safe?
We pride ourselves in our security measures we have placed and we pass that to anything that may be stored on your computer. That is why we use a robust encryption method to make sure that no one will be able to get any information from your cookies.
What if I want to logout?
No problem! If you would like to logout of our site at anytime you can simply click on your account (email) link at the top right corner of every page and then click the Logout button.
Last Updated: Fri, Sep 8 9:38:31 PM 2017
Are those cookies safe?
We pride ourselves in our security measures we have placed and we pass that to anything that may be stored on your computer. That is why we use a robust encryption method to make sure that no one will be able to get any information from your cookies.
What if I want to logout?
No problem! If you would like to logout of our site at anytime you can simply click on your account (email) link at the top right corner of every page and then click the Logout button.
Last Updated: Fri, Sep 8 9:38:31 PM 2017
What's The Difference Between The Main Login And My Portal Login Page?
Actually the only difference between the main login and the portal login is that one is customizable. With your portal login page you can customize colors and add a logo for branding purposes.
Any user (whether Admin, Agent or User) can login either of the two ways. Your portal has the ability to match your organizations look and feel.
If you would like more information about your customizable login portal you can find that at Settings > Site settings > Support Portals > Web > Sign Up URL
Last Updated: Fri, Sep 8 9:51:51 PM 2017
Any user (whether Admin, Agent or User) can login either of the two ways. Your portal has the ability to match your organizations look and feel.
If you would like more information about your customizable login portal you can find that at Settings > Site settings > Support Portals > Web > Sign Up URL
Last Updated: Fri, Sep 8 9:51:51 PM 2017
Account Already Exists But I Never Created An Account
If you find yourself trying to create an account for the first time and for some reason you are receiving a message telling you that you already have an account with us there are two possible reasons for this.
If you would like to gain access to your account you can simply use our "forgot password?" feature and we can reset your password for you so that you may gain access.
Last Updated: Sun, Sep 10 12:11:23 PM 2017
- You submitted a ticket in the past through one of our other portals such as Email, Twitter or Facebook. In some cases, you may have submitted a ticket through a web portal where you were not required to create an account to do so.
- Someone else created an account with your email address.
Account creation automation
When you submit a ticket with one of the portals that do not require you to create an account with us then we will create an account for you automatically under your email address. If you need to gain access to this account all you have to do is click the "forgot password?" link located on the login page and enter your email. We will send a password reset link back to you so that you make create your new password and gain access.Someone else created an account
If someone else created an account no worries. Since we use confirmation in order to create an account and they did not have access to your email address then there would be no damage.If you would like to gain access to your account you can simply use our "forgot password?" feature and we can reset your password for you so that you may gain access.
Last Updated: Sun, Sep 10 12:11:23 PM 2017
Why Do I See User Accounts Marked As Inactive When I Browse Users?
In the scenario where you find accounts that are not active but are somehow submitting tickets this is happening because you are using different portals to receive tickets other than the basic web portal. You do have the option with your web portal to allow users to submit tickets without needing an account, this would also create inactive accounts since the user does not have to signup in order to submit the ticket.
For instance when you enable email based tickets then our system will automatically create an account for that particular email address when it finds it. We will generate a random encrypted password for that user and mark the account as inactive. This will also be the case for our Twitter and Facebook portals.
When the account is inactive is just means that the user has an account but has never logged into Seamlessdesk with that account. If you want an inactive user to have an account the easiest thing you can do is direct them to the "forgot password?" link and they can change their password on their own and gain access to the site.
Another way you can make a user as active is by browsing user's and going to the user's profile, then clicking "Edit" and click the button on the top "Make active" and that will do it. You also have the option to send an email to that user when you mark it as active so that the user is aware of this and can log into their account.
Last Updated: Sun, Sep 10 9:59:24 PM 2017
How Can I Delete My Account From SeamlessDesk?
If you no longer wish to have an account with SeamlessDesk then you have the option to completely remove your account from our system.
Under The EU General Data Protection Regulation Act, Art. 17 GDPR Right to erasure (‘right to be forgotten’) When you request for your account to be deleted we will remove every and all data you have uploaded to our server immediately.
The following type of data will be removed:
- Any files or images you uploaded for various sections of our application
- Any records of any kind related to your organization will be deleted from our database and backups
These 2 type of data includes everything we have stored for your organization. Please keep in mind that deleting your account is irreversible and nothing will be able to be retrieved on a later date. Not even the staff will be able to get it back so please make sure when deleting your account this is what you want to do.
How can I delete my account from SeamlessDesk?
- Head over to your profile
- At the bottom right hand of the screen you will see a link labeled "delete account"
- Proceed through the several warnings and verification's and follow the instructions.
- In the final dialog box after you have verified your account deletion everything will be removed from our servers immediately.
Remember what's it's gone, it's gone!
Last Updated: Fri, Sep 28 2:24:53 PM 2018
