The email portal part of SeamlessDesk is where you can set whether you want user's to be able to submit tickets in through email. You will need to setup IMAP and SMTP so that we can access your mailbox to retrieve your emails.
You can configure this in Settings > Support Portals > Email
Depending on your email provider your settings will vary. If you are having a hard time finding those settings here are some of them from major email providers.
Don't see your email provider listed? Let us know so we can update our support document.
There can be several reasons why this is happening so let's go step by step and make sure you are setup correctly
After all this if you are still experiencing issues you can submit a ticket to our support staff and they can help you out.