Setting up a Facebook page is pretty simple and only requires a few steps before it is completed. If you do not know what a Facebook page is then you can read about it here.
How to setup a Facebook page for my business
The first step if you don't already have a Facebook account is to create one, otherwise, log into Facebook with your regular account. Facebook Pages are associated with a regular user account so if this Page is for your company then you might want to create a personal page first for your company and use that.
Once you are logged into your personal Facebook account you should see to the left side of the screen a long list of items. One of the sections will be labeled "Explore". Under that section, you should see a link called "Pages" like the image below. Click that.
On the next page you should see on the top right of your desktop a link called "Create Page", click that link.
In the next page, you will need to choose what kind of page your Company will represent. This is your "type" of Business. Select the one that is appropriate for your Company. Depending on what you choose will depend on what you are expected to provide. Most likely you will need to just choose "Company, Organization or Institution". Don't worry if you choose the wrong one or are nervous about your selection. Facebook will research your Company and change it for you to the appropriate choice.
If you choose "Company, Organization or Institution" then you will need to provide a Category and Name for your Business so do that then click "Get Started"
At this point your next selections will be Customizing your look and feel, uploading a Logo and providing some simple Business information. Once done you are all set to go with a Facebook Page.
If you do not see something similar to this then you will want to make sure you have the correct Access Token
To be safe you may want to reenter your Access Token again so let's go get it again. On the same page as the "Open API Graph", you will want to select your Company Page indicated from the arrow below
After you choose your Company then a new Access Token will propagate for you in the field to the left of that button labeled "Access Token". Copy that long string and you are going to reenter that into your Facebook Portal Settings again and click save.
Once you have entered your new Access Token then try and see if any tickets come in from Facebook. If this still does not work........then
4. Give it time
Facebook sometimes can take a little while before your new Access Tokens will work. You might have to wait 24 hours before trying again. Usually, it takes less time, but to be safe go on with your day and check back tomorrow.
How Do Private Comments In Tickets Work With The Facebook Portal?
Private comments are meant to be between Agents only. Since Facebook or any other Social Media App you use with our system we do not allow Private Comments within tickets to be published to any Social Media. They are only visible within the ticket itself to Agents only.
Can I Change The Profile Image Of The User When It's A Facebook Account?
Yes. When a user submits a comment on your Facebook Page SeamlessDesk will access the user's profile picture on FB and associate it with their account on SeamlessDesk. We treat the image the same as if you uploaded one yourself so at any point you can simply replace that image with your own and it will use the new one.
Yes. Agents may leave comments in the ticket like regular, but they have to choose whether they want that comment to post to the same post on Facebook. If the Agent does not check the box before submitting it will not leave a post on the FB comment.
Keep in mind that before Agents can post comments to FB from SeamlessDesk an Administrator must enable this feature first before it is allowed. By default this feature is disabled.
You change enable comments on FB over here and be sure to check the box labeled "Allow agents to respond to the Facebook post from the ticket comment box?"