There might be some cases where you are going to need to change your CompanyID at some point. For instance, your URL is being attacked by spammers. By changing your ID you can fix that issue. Changing your CompanyID does not affect anything except for the URL's in which your portal pages are located.
You can change your CompanyID by clicking the refresh bottom next to it which is located here
Be advised if you change your CompanyID you will need to update any URL's that contained your old ID.
Can Users Select Which Agent A Ticket Can Be Submitted To?
Yes, they can but...
By default your web portal only allows you to be able to select which department their ticket can be assigned too, but there are actually several settings you can change to allow more freedom for your users when submitting tickets.
Here are some of them
Status of the ticket (off by default)
Priority of ticket (off by default)
Department of the ticket (on by default)
Your current departments
The agent of the ticket (off by accident)
Any agents in your organization based on department
It is recommended that you leave the settings as such, but you may turn off and on whatever you like
Adding And Editing Images To A Ticket In The Web Portal
Users and Agents can add images in the ticket along with any comments left whether coming from the Agent or User.
When you first create a ticket you can upload an image by clicking the "Choose File" button below the comment section of the ticket
Once the ticket has been submitted you can add additional images to the ticket the same way.
How to edit and change an image in the ticket
If you need to edit/remove an image already in the ticket you can do this by clicking on the pencil item at the bottom of the comment you left. Be advised that you can only edit the image of a comment you made unless you are the administrator.
Does A User Have To Have An Account With SeamlessDesk In Order To Submit A Ticket?
Yes and No. By default, a user can submit a ticket without an account, but you can change this to require the user to create an account in order to do so.
Why would I want my users to have accounts to submit a ticket?
Since all, we require from the user is an email address to submit a ticket when they do not already have an account with SeamlessDesk the only information we can obtain from that user is their email address and maybe their name. If you require a user to create an account then you can gather more information from that user to help you better communicate with them.
How do I change the setting to require users to have an account to submit a ticket?
1. Go to Site Setting > Settings
2. Click on "Tickets"
3. Change the default value on "Allow users to submit a ticket through your portal without being logged into the site?" from Yes to No