Canned replies are automated replies that can be generated when you find yourself repeating the same thing over and over again. These are setup by the Agent them self so each can be unique based on their own experience.
An agent will see the option to add a Canned Reply when they are in the ticket itself. If the Agent has no Canned Replies setup they will not see the drop down.
Canned replies are automated replies that can be generated when you find yourself repeating the same thing over and over again. These are setup by the Agent them self so each can be unique based on their own experience.
An agent will see the option to add a Canned Reply when they are in the ticket itself. If the Agent has no Canned Replies setup they will not see the drop down.