Of all the support portals most will use the Email Portal. The reason is it's the easiest way to get users to communicate with you. They can simply send an email to a particular email address and SeamlessDesk will convert those email to tickets where you can communicate back and forth seamlessly.
How does the email portal work?
Most helpdesk software companies will require you to forward your emails to their servers in which they will convert those into tickets, but where we differ is we will pull the email right from your mailbox. We do this because it will give you better control over features such as spam. You can configure your own mailbox any way you seem fit and it will never interfere with SeamlessDesk. As long as it makes it to the Inbox we will process it, if not then we leave it alone.
It is important to understand that we will only look for emails that are directly in your main Inbox. We do not go any further than that. If you have subfolders or labels within your Inbox we will not see those.
How do I set up my Email Portal?
If you need help finding the following settings for your particular email provider we have provided an article on how to find them
At this point, all you have to do is let your users know they can send emails to your support email address and you will receive those as tickets. There will be no need to ever look at your Inbox.