Ticket rules are the most powerful tool you can use to customize your experience with SeamlessDesk. They are designed to allow customization of conditions and actions that happen in your everyday operations tailored fit for your needs. Next time you find yourself asking "I wish SeamlessDesk had this feature" it probably does...within the ticket rules.
Grab some coffee and let's dive in
Ticket Rules - rules that you can set depending on the condition that happens and the action you want to take based on those conditions. Let's give you a quick example.
Let's Say George from Accounting want's every ticket that comes in unassigned AND is for the accounting department to be automatically assigned to him as well as send an email to him notifying him of the new assignment.
Sound complicated? Naw...it's easy
Here is a quick example of what that would look like in a ticket rule.
Let's break this down:
There are many ways you can use these rules so we encourage you to poke around and see all the options you have available. When you created your account we went ahead and added some basic ones you will need to give you a heads start. You can check them out here.