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Knowledge base solutions
Find all your go-to's and know how's for SeamlessDesk
The Power Of The Agent
The Agent Dashboard
Seeing recent ticket activity and comments
Seeing recent ticket activity and comments
SLA's & Actions
SLA Policies & how to manage them
SLA Policies & how to manage them
View ticket info & requester information
View ticket info & requester information
Understanding your ticket statuses
Understanding your ticket statuses
Agent Notes & how to use them
Agent Notes & how to use them
Viewing the ticket history and actions
Viewing the ticket history and actions
Merging Tickets
Merging similar tickets within another
Merging similar tickets within another
Agent Time Tracking
How Agents can track billable and non-billable hours
How Agents can track billable and non-billable hours
Time Budgeting with Time Tracking
Time Budgeting with Time Tracking
Editing, Submitting & Deleting Tickets
What you should know before deleting a ticket
What you should know before deleting a ticket
Auto submit tickets and mark as pending
Auto submit tickets and mark as pending
Creating Tickets
How to create your first ticket
How to create your first ticket