FAQs
- Fix “Sorry We Have Moved” Error When Logging In
- Why Do I See Social Media Links In The Footer Of My Ticket?
- Can I Recover A Ticket After Deleting?
- Fixing The Email Address Used To Create A Ticket When An End-User Entered It Incorrectly
- Reasons Why Your Ticket Emails Stop Sending
- Adding New Locations – How It Affects Other Settings
- Logging In To The Mobile App With A Google Account
- Delete Your SeamlessDesk Account
- Fix “SeamlessDesk Can’t Access Your Mailbox” Error
- Deleted Twitter Tickets Reappearing Again
- Deleting Data Links So That You Can Delete A Department
- What You Should Know Before Deleting A Ticket
- Last Updated Condition Sending Emails Every Five Minutes
- Why Are Timezone Settings Important?
- Can More Than One Agent Be Assigned To A Ticket?
- Submit A Feature Request
- Timezones & Calendar Events
- Setting Up Business Hours For Businesses Open 24/7
- Changing SLA Date & Time On An Individual Ticket
- Who Can See My Organization’s SLAs?
- SMTP Settings & Email FAQs
- Twitter FAQs
- Facebook FAQs
- Creating & Submitting A Ticket FAQs
- Creating End-Users When They Submit A Ticket
- How After Hour Tickets Affect Your SLAs
- Are Business Hours Required?
- Change Automation Rules (formerly Ticket Rules) Order
- Can I Add My Company Logo & Change The Color Of The Portal?
- Finding IMAP Settings For Your Mailbox
- Web Portal Definition & Settings Configuration
- Email Portal Definition
- Temporarily Disable Or Enable Automation Rules
- Automation Rules (formerly Ticket Rules) – Order Of Operation
- “Current User” Meaning
- Can I Submit A Ticket To Myself?
- Does An End-User Need To Be Signed In To Submit A Ticket?
- Adding & Editing Ticket Images
- Can I Change My CompanyID?
- Can End-Users Select Which Agent Tickets Are Assigned To?
- Company ID Explained
- Why Do I See My Email Signature In A Ticket?
- Can End-Customers Select Which Department Tickets Are Assigned To?
- Transfer SeamlessDesk Account Ownership To Another User
- User, Agent, & Administrator Defined
- Why Are Some User Accounts “Inactive?”
- Fix “Account Already Exists” Error
- Main Login Page Vs. Portal Login Page
- Why Do I Stayed Logged In To My Portal?
- Resolve “Username Or Password Incorrect” Error
- Resolve “IP Blocked” Error When Trying To Access Your Account
- Resolve “We Are Sorry But You Are Not Permitted To Log In To This Site” Error
- How To Enable External Forwarding in Microsoft 365
- Introducing Customer Sub-Domains
- SeamlessDesk Support for Subdomains
- New Settings Navigation