A custom field is another way to gather additional information from your user before they submit a ticket. This can be an optional or required field depending on how you set it up.
How to create a custom field #
You can have a total of three custom fields. To create your custom field please do the following
- Click on Ticket Fields
- Check the enable checkbox to activate the field.
- Give your field a title name that will show up in the field as a placeholder.
- If you would like the field to be a required field before submitting then check the box labeled “required?”
- Click “Save”
- You’re Done!