Users and Agents can add images in the ticket along with any comments left whether coming from the Agent or User.
When you first create a ticket you can upload an image by clicking the “Choose File” button below the comment section of the ticket
Once the ticket has been submitted you can add additional images to the ticket the same way.
How to edit and change an image in the ticket
If you need to edit/remove an image already in the ticket you can do this by clicking on the pencil item at the bottom of the comment you left. Be advised that you can only edit the image of a comment you made unless you are the administrator.