If you find yourself trying to create an account for the first time and for some reason you are receiving a message telling you that you already have an account with us there are two possible reasons for this.
- You submitted a ticket in the past through one of our other portals such as Email, Twitter or Facebook. In some cases, you may have submitted a ticket through a web portal where you were not required to create an account to do so.
- Someone else created an account with your email address.
Account creation automation #
When you submit a ticket with one of the portals that do not require you to create an account with us then we will create an account for you automatically under your email address. If you need to gain access to this account all you have to do is click the "forgot password?" link located on the login page and enter your email. We will send a password reset link back to you so that you make create your new password and gain access.
Someone else created an account #
If someone else created an account no worries. Since we use confirmation in order to create an account and they did not have access to your email address then there would be no damage.
If you would like to gain access to your account you can simply use our "forgot password?" feature and we can reset your password for you so that you may gain access.