Fixing The Email Address Used To Create A Ticket When An End-User Entered It Incorrectly

Once in a while, or even more, than you would like a user when submitting a ticket might use an incorrect email address. This can get annoying because if you are trying to communicate to the user through a ticket they are never going to get the response since the email is incorrect. Luckily there is an easy fix for this.

When you are viewing the detail of a ticket you can easily change the requester (user) of the ticket. Let us show you how.

When viewing the detail of a ticket glance over at the requester's profile image and you will see a little pen icon. Click on that icon and a pull-down menu will appear below it. Simply choose the correct user for that ticket and save your changes.

That's it!

What if the user does not exist and this is the first ticket they have submitted?

Simple, since the user has never submitted a ticket or you have never created an account for them there will be no account to choose from. To fix this all you have to do is create a new user account for this user. Once you are finished just go back to the ticket and select the new user from the pull-down and save your changes.