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Solutions
Pricing
Resources
- Support
  - Knowledge Base
  - Contact Support
Login
Free Trial
Demo

Getting Started

Getting Started

Logging In To Your SeamlessDesk Account
Account Navigation
Changing The Default Settings
Configure SMTP & Email Settings
Create Your First Ticket
Upload Or Edit Your Company Logo
Getting Started With Agents
Agent Inbox Overview
Customize Branding & Colors
User, Agent, & Administrator Defined
Dashboard Overview
Custom Reports Module

Account Settings & Configuration

Configuring Your Email Settings
Configure SMTP & Email Settings
Associate Locations With Departments
Creating Different Business Hours For Multiple Locations
SLAs For Multiple Locations
Adding Multiple Locations
SMS Rules Explained
Service Level Agreements (SLAs) Explained
Create & Edit Ticket Signatures
Enabling & Creating Google Calendar Events
Creating Canned Replies & Assigning Them To Tickets
Creating Canned Reply Templates
Canned Replies Explained
Creating Escalation Alerts When SLA Deadlines Are Missed
Upload Or Edit Your Company Logo
Configuring Who Can Submit Tickets
Creating Custom Ticket Fields
Upload Or Edit Agent & User Profile Pictures
Getting Started With Agents
Configure Facebook – Access Token, ID, & Secret
Configure Facebook – Page ID
Automation Rules (formerly Ticket Rules) Alerts
Creating End-Users When They Submit A Ticket
Configure Your Company’s Business Hours
Configure IMAP Settings For Auto Ticket Creation Via Email
Creating Agents and Departments
How To Enable External Forwarding in Microsoft 365
Microsoft Azure Active Directory Configuration
Sub-Accounts | Explanation and Overview
Okta SSO Configuration
Slack WebHook Integration
Teams WebHook Integration

Help Desk

Adding Followers To A Ticket
Creating Custom User Profile Fields
Forward Personal Email To Support & Create Ticket
Edit Or Delete Support Email
Setup Custom Forwarding Email For Your Support Email Address
Private Agent To Agent Comments
Adding Additional Agents To Tickets
How Secure File Sharing Works Within Tickets
Using Automation Rules (formerly Ticket Rules) With Secure File Sharing & Tags
Add Secure Files When Creating A New Ticket
Secure File Sharing Explained
Using Hash Tags To Auto-Assign Tickets
Master Ticket Notifications
Link A Ticket To A Master Ticket
Creating A Master Ticket
Linked Tickets Explained
Searching For Tickets From An Agent Or End-User
Create Your First Ticket
Reply To Tickets Via SMS
Agent Time Tracking & Time Budget Explained
Auto Submit Tickets & Mark As “Pending”
Ticket Auto-Merge Explained
Ticket Schedules Explained
Global Canned Replies Explained
Automation Rules (formerly Ticket Rules) Explained
Service Level Agreements (SLAs) Explained
Create & Edit Ticket Signatures
Using Ticket Signatures With Automation
Enabling & Creating Google Calendar Events
Creating Canned Replies & Assigning Them To Tickets
Creating Canned Reply Templates
Canned Replies Explained
Searching & Filtering Tickets
Creating Custom Ticket Fields
Ticket Fields Explained
Upload Or Edit Agent & User Profile Pictures
Customer Feedback Surveys Explained
Ticket Templates Explained

IT Asset Management

IT Asset Management

Deleting Asset Types
Asset Types Explained
Asset Management – Custom Reports Explained
Import Assets Via .CSV
Customize Asset Number

IT Service Management

Project Management Explained
Project Management Overview
Create A New Project
Changing The Status Of A Task Or Subtask
Change Mangement Explained
Change Management – Create New Change & Dashboard Overview
Change Management Forms
Change Advisory Board (CAB)
Change Management – Individual Change Overview

FAQs

Fix “Sorry We Have Moved” Error When Logging In
Why Do I See Social Media Links In The Footer Of My Ticket?
Can I Recover A Ticket After Deleting?
Fixing The Email Address Used To Create A Ticket When An End-User Entered It Incorrectly
Reasons Why Your Ticket Emails Stop Sending
Adding New Locations – How It Affects Other Settings
Logging In To The Mobile App With A Google Account
Delete Your SeamlessDesk Account
Fix “SeamlessDesk Can’t Access Your Mailbox” Error
Deleted Twitter Tickets Reappearing Again
Deleting Data Links So That You Can Delete A Department
What You Should Know Before Deleting A Ticket
Last Updated Condition Sending Emails Every Five Minutes
Why Are Timezone Settings Important?
Can More Than One Agent Be Assigned To A Ticket?
Submit A Feature Request
Timezones & Calendar Events
Setting Up Business Hours For Businesses Open 24/7
Changing SLA Date & Time On An Individual Ticket
Who Can See My Organization’s SLAs?
SMTP Settings & Email FAQs
Twitter FAQs
Facebook FAQs
Creating & Submitting A Ticket FAQs
Creating End-Users When They Submit A Ticket
How After Hour Tickets Affect Your SLAs
Are Business Hours Required?
Change Automation Rules (formerly Ticket Rules) Order
Can I Add My Company Logo & Change The Color Of The Portal?
Finding IMAP Settings For Your Mailbox
Web Portal Definition & Settings Configuration
Email Portal Definition
Temporarily Disable Or Enable Automation Rules
Automation Rules (formerly Ticket Rules) – Order Of Operation
“Current User” Meaning
Can I Submit A Ticket To Myself?
Does An End-User Need To Be Signed In To Submit A Ticket?
Adding & Editing Ticket Images
Can I Change My CompanyID?
Can End-Users Select Which Agent Tickets Are Assigned To?
Company ID Explained
Why Do I See My Email Signature In A Ticket?
Can End-Customers Select Which Department Tickets Are Assigned To?
Transfer SeamlessDesk Account Ownership To Another User
User, Agent, & Administrator Defined
Why Are Some User Accounts “Inactive?”
Fix “Account Already Exists” Error
Main Login Page Vs. Portal Login Page
Why Do I Stayed Logged In To My Portal?
Resolve “Username Or Password Incorrect” Error
Resolve “IP Blocked” Error When Trying To Access Your Account
Resolve “We Are Sorry But You Are Not Permitted To Log In To This Site” Error
How To Enable External Forwarding in Microsoft 365
Introducing Customer Sub-Domains
SeamlessDesk Support for Subdomains
New Settings Navigation

Home
Support
FAQs
Who Can See My Organization’s SLAs?

Who Can See My Organization’s SLAs?

Only Agents and Administrators can see SLAs. Regular End-Users will not be able to see them if they have an account and view their tickets online.

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