Can End-Customers Select Which Department Tickets Are Assigned To?

Yes, but you will have to enable this feature under “Settings > Manage Ticket Departments > [your department]

When clicking the appropriate department there is an option to set a #hashtag that will relate tickets to that department. For instance, if you have a computer support department you can set a hashtag like #computer.

When a user includes that hashtag anywhere in the subject or body of the email our system will look for that hashtag and automatically assign the ticket to that department.