More often than not, SeamlessDesk can already do what you need. One common SeamlessDesk solution that solves many problems for a lot of customers are Ticket Rules & Automations. The chances are that you might be able to do what you need by configuring these rules and permissions.
If, after reviewing the Ticket Rules & Automations, you would still like to submit a new feature, please email your inquiry to support@seamlessdesk.com with “Feature Request” in the subject line.