Fix “Sorry We Have Moved” Error When Logging In

The reason you are seeing the message “Sorry we have moved” is because we have recently switched to a new IP address to where our servers reside and you are still being directed to the old IP address.

This is happening because the DNS records that point to our domain ( were recently changed and your computer has not been updated with those new records. There are a few things you can do to resolve this.


Just wait, if you can. Generally, when a DNS record is changed hosting providers will say that it can take up to 72 hours to update, but 99.9% of the time it only takes a few minutes to one hour at max.


Force your computer to Flush it’s DNS

The DNS (Domain Name System) cache contains all the information needed to convert a domain name into it’s IP address which is used to request information from the server. If you are having connectivity problems (disconnection or lag) clearing out this cache (called ‘Flushing’) can help resolve the issue or improve your connection.


  1. Press the Windows Key (the key on the left side of the spacebar, between ctrl and alt).
  2. Type cmd
  3. Right-click the Command prompt shortcut and select “Run as Administrator” from the drop-down menu. You should now see a black window with white letters.
  4. Type ipconfig /flushdns in the command prompt
  5. Press [Enter]
  6. Close the command prompt and attempt to make a connection.


  1. Open Terminal (Application  Utilities Terminal or click Go > Utilities > Terminal)
  2. Type sudo killall -HUP mDNSResponder and press Enter to run the command.
  3. Enter your password (it might not appear on the screen as you type).
  4. Press Enter. Close the Terminal.


By default, Ubuntu doesn’t cache DNS records. If you manually install a DNS service like name service caching daemon (nscd), the steps below will show you how to flush DNS cache. 

  1. Press Ctrl+Alt+T keys together to open the terminal window. 
  2. Enter the following command to clear DNS cache files on init.d subdirectory: 
    1. sudo /etc/init.d/nscd restart