Configure IMAP Settings For Auto Ticket Creation Via Email

In this article, we’ll cover IMAP email settings and configuration.


SeamlessDesk uses IMAP, allowing you to connect your email, and allowing your emails to be passed through your inbox and over to SeamlessDesk. Unlike other types of similar software that require you to forward your mail or have a custom email, SeamlessDesk gives you the control of your mailbox.


Settings Configuration

First, you will want to enable the IMAP feature by checking “Use my own IMAP server mailbox to allow users to reply to tickets through email in addition to the website.”

Next, you will add the sender’s address. This is the email address you want your clients to send an email to when submitting a ticket.

Next, you will configure your IMAP settings, which is what is going to allow SeamlessDesk to connect to your mailbox. The example settings provided below are based on a SeamlessDesk’s email provider. Your settings and configuration may differ depending on your email provider.

Once you have configured your email settings you can test the configuration to ensure that it is functioning properly by selecting “Test IMAP Connection.”

If your settings are correct, you will receive a message letting you know. If there is an error, you will receive a notification for that as well. Once you save the settings, your email portal is live, and you may now start receiving tickets through email.


If you need any assistance or if you have any questions, please contact SeamlessDesk support at