Account Settings & Configuration
- Configuring Your Email Settings
- Configure SMTP & Email Settings
- Associate Locations With Departments
- Creating Different Business Hours For Multiple Locations
- SLAs For Multiple Locations
- Adding Multiple Locations
- SMS Rules Explained
- Service Level Agreements (SLAs) Explained
- Create & Edit Ticket Signatures
- Enabling & Creating Google Calendar Events
- Creating Canned Replies & Assigning Them To Tickets
- Creating Canned Reply Templates
- Canned Replies Explained
- Creating Escalation Alerts When SLA Deadlines Are Missed
- Upload Or Edit Your Company Logo
- Configuring Who Can Submit Tickets
- Creating Custom Ticket Fields
- Upload Or Edit Agent & User Profile Pictures
- Getting Started With Agents
- Configure Facebook – Access Token, ID, & Secret
- Configure Facebook – Page ID
- Automation Rules (formerly Ticket Rules) Alerts
- Creating End-Users When They Submit A Ticket
- Configure Your Company’s Business Hours
- Configure IMAP Settings For Auto Ticket Creation Via Email
- Creating Agents and Departments
- How To Enable External Forwarding in Microsoft 365
- Microsoft Azure Active Directory Configuration
- Sub-Accounts | Explanation and Overview
- Okta SSO Configuration
- Slack WebHook Integration
- Teams WebHook Integration