What Is a Sub-Account? #

A sub-account is a segregated account nested under a larger account or relationship. At the most basic level, a sub-account can be thought of as an account within an account.

Quick Overview: #

• A sub-account is a segregated account nested under a larger account or relationship.
• These separate accounts may contain their own IT Help Desk tickets, IT Assets, ITSM modules, data, and other useful information.
• Each sub-account is created for a specific purpose and might only be accessible to a particular person.
• Common uses include compartmentalizing tickets, assets, or ITSM modules to specific divisions or departments of a business.

Understanding Sub Accounts #

A sub-account is spawned from and linked to a primary account. These separate accounts may contain their own IT Help Desk tickets, IT Assets, ITSM modules, data, and other useful information.
In general, each sub-account is created for a specific purpose and might only be accessible to a particular person.

Examples of Sub-Accounts #

Sub-accounts serve many different functions and can vary considerably depending on the type of business or organization, the complexity of the business, and what the business objectives are.
There are many use cases why sub-account could be useful for a business or an organization. Schools, universities, IT Service Providers, Managed Service Providers, etc., could greatly benefit from this type of containerization.

Here is one common example of how sub-accounts might be used:

Schools or Higher Education #

Let’s assume a large university has three large campuses that each run its own IT Help Desk, IT Asset Management, and IT Service Management Service Desk. With SeamlessDesk and its Sub-Account feature, this university can now manage one Service Desk platform or tool, but each campus will still have its own account. For example:

• Acme University – Main Account
  • Acme University – Main Campus
  • Acme University – Satelite Campus #1
  • Acme University – Satelite Campus #2

Each campus would have its own account, containerized with its own data, users, and account settings. Owners of the Main Account, such as university IT Directors, will have the ability to access each of the sub-accounts and manage them as needed. Agents of the sub-accounts only have access to the account that they have been added to. This greatly enhances the usefulness and organization of the Service Desk platform—it also improves productivity, saves time, saves money, etc.

To enable this feature on your account today or to learn more, please contact SeamlessDesk support at support@seamlessdesk.com.