Help Desk
- Adding Followers To A Ticket
- Creating Custom User Profile Fields
- Forward Personal Email To Support & Create Ticket
- Edit Or Delete Support Email
- Setup Custom Forwarding Email For Your Support Email Address
- Private Agent To Agent Comments
- Adding Additional Agents To Tickets
- How Secure File Sharing Works Within Tickets
- Using Automation Rules (formerly Ticket Rules) With Secure File Sharing & Tags
- Add Secure Files When Creating A New Ticket
- Secure File Sharing Explained
- Using Hash Tags To Auto-Assign Tickets
- Master Ticket Notifications
- Link A Ticket To A Master Ticket
- Creating A Master Ticket
- Linked Tickets Explained
- Searching For Tickets From An Agent Or End-User
- Create Your First Ticket
- Reply To Tickets Via SMS
- Agent Time Tracking & Time Budget Explained
- Auto Submit Tickets & Mark As “Pending”
- Ticket Auto-Merge Explained
- Ticket Schedules Explained
- Global Canned Replies Explained
- Automation Rules (formerly Ticket Rules) Explained
- Service Level Agreements (SLAs) Explained
- Create & Edit Ticket Signatures
- Using Ticket Signatures With Automation
- Enabling & Creating Google Calendar Events
- Creating Canned Replies & Assigning Them To Tickets
- Creating Canned Reply Templates
- Canned Replies Explained
- Searching & Filtering Tickets
- Creating Custom Ticket Fields
- Ticket Fields Explained
- Upload Or Edit Agent & User Profile Pictures
- Customer Feedback Surveys Explained
- Ticket Templates Explained